Careers

About the Role

Veterinary Customer Service Representative (CSR)

?? Raritan Animal Hospital – Edison, NJ
?? Full-Time / Part-Time | Competitive Pay | Compassionate, Team-Oriented Clinic

About Us:
Raritan Animal Hospital has been serving our community for over 80 years with a commitment to top-tier veterinary medicine and heartfelt care for every pet that walks through our doors. Our front desk team is the face of our hospital, and we're looking for a Customer Service Representative who brings warmth, professionalism, and a love for animals to every interaction.

About the Role:
As a Veterinary CSR, you’ll be the first point of contact for clients—over the phone and in person. This role is perfect for someone who thrives in a client-focused environment, loves helping people and their pets, and can stay calm and supportive, even during emotional situations like euthanasia consults.

Key Responsibilities:

• Greet clients and pets with a friendly, compassionate attitude
• Answer multi-line phones and schedule appointments efficiently
• Process invoices and payments accurately—including for euthanasia consults
• Provide clear, caring communication during emotionally sensitive moments
• Maintain client and patient records with attention to detail
• Keep the front desk and reception areas organized and welcoming
• Collaborate with the medical team to ensure seamless client experiences
• Support the team with general administrative and clerical tasks

Preferred Qualifications:

• Previous experience in a veterinary setting is a plus
• Hospitality or customer service background highly beneficial
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Professional, compassionate demeanor—especially in sensitive situations
• Comfort with computers and veterinary management software (experience with Avimark a plus)

Why Join Raritan Animal Hospital?

• Supportive, inclusive team environment
• Opportunities for continued learning and growth
• Staff pet care discounts
• PTO and Sick time available
• Flexible schedule
• Make a meaningful impact in the lives of pets and their people

Benefits:

Financial Benefits:  

• A flexible approach to compensation that will reflect your skillset and future performance 
• 401(k) matching & Roth Retirement Savings Plan 
• Flexible Spending Account (full-time only)
• 529 Savings Plan 
• Tuition Support Program (full-time only)
• Referral bonus program 

Wellness Benefits:  

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full time only)
• Sick Time / Paid Time Off 
• Free/discounted lab work for all employee pets 
• Pet discounts on services and products 
• Pet food discount program 

Workplace Benefits:  

• Quarterly Team Rewards Bonus Program 
• Professional development opportunities 
• Continuing education allowance 
• Uniform allowance 
• A vibrant Facebook community where like-minded teammates come together to share ideas, swap experiences, and uplift each other with support and inspiration!  

Lifestyle Benefits: 

• Six paid holidays (full-time only)
• Employee Assistance Program 
• Employee discount program

We’re excited to welcome a new face to our Raritan Animal Hospital family!

Diversity, equity, and inclusion are core values at Raritan Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.